Technical support

Internet Browser

SOTF is best viewed at 100% with the latest versions of the following internet browsers:

Please download for free the latest version of the browser that you prefer.

If you encounter a navigation issue, please check that your browser's Cache and Cookies are cleared and that Javascript is enabled.

How to clear cache & cookies from your PC

  • Microsoft Internet Explorer: Go to the Tools menu FW select Internet Options FW Click the Delete button FW In the Temporary Internet Files section, click Delete Files FW In the Delete Files dialog box, click OK FW Then, in the Cookies section, click Delete Cookies and click OK
  • Google Chrome: Click the wrench icon on the browser toolbar FW Select Tools FW Clear browsing data FW Use the menu at the top to select the amount of data you want to delete FW Click "Clear browsing data"
  • Firefox: Go to the Tools menu FW select Options and click the Advanced FW Click the Network tab FW In the Offline Storage section, click Clear Now FW Click OK to close Options FW For clearing the Cookies, go to the Tools menu FW select Options and click the Privacy tab FW In the Cookies section, click Show Cookies FW In the Cookies dialog box, click Remove All Cookies FW Click OK to close the Cookies dialog box FW Click OK to close Options
  • Safari: Go to the Safari menu FW Click Empty Cache FW Click Empty FW For clearing the Cookies, click the Edit menu FW select Preferences FW Click Security FW Click Show Cookies FW Click Remove All FW Click Done to close the Cookies list FW Close the Preferences dialog box
  • Opera: Go to the Tools menu FW select Internet Options FW Click the Delete button FW Select "Cookies" and "Temporary Files" FW Click the Delete button
  • iPhone: Go to Settings from the Home Screen and select Safari. To clear cookies, tap Clear Cookies, to clear the browser cache, tap Clear Cache

How to enable javascript from your PC

  • Microsoft Internet Explorer: Go to the Tools menu FW select Internet Options and click the Security tab FW Click the Custom Level button FW Scroll down until you see the "Scripting" section FW Select the "Enable" radio button for "Active Scripting". FW Click the OK button FW Click the Yes button in the confirmation window
  • Google Chrome: Click the wrench icon on the browser toolbar FW Select Settings FW Under the Hood FW Content settings in "Privacy" section FW Then make sure the recommended option "Allow all sites to run JavaScript" is flagged
  • Safari: Go to the Safari menu FW select Preferences and click the Security tab FW Select the "Enable JavaScript" checkbox
  • Firefox: Go to the Tools menu FW select Options and click the Contents tab FW Select the "Enable JavaScript" checkbox FW Click the OK button

If you have other problems, please try to contact us by email with the following details:

  • Your Operating System (e.g. Windows Vista, Mac OS X)
  • Internet Browser (Internet Explorer 7, Firefox, Safari)
  • What URL you were trying to access (i.e. www.google.com)

You cannot log into your account?

Please verify your email or password. If you have forgotten your password, please use the tool at your disposal: HAVE YOU FORGOTTEN YOUR PASSWORD?

If you want to cancel your account, please contact us.

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Please add the address "newsletter@the-ffw.com" to the safe list of your email account. This will prevent your spam filter from blocking any upcoming newsletters.

Has your payment been declined and your order not been confirmed?

  • Please control again your payment details. If the problem persists, we suggest contacting your Credit Card Issuer.
  • Please check all the Credit Cards we accept.
  • Please find your order in your HISTORY ORDERS, you still have a few days of time available!

No available items on the cart

The online items reflect the real quantity in our stockhouse and these are regularly updated automatically. It may occur that the products included in your Shopping Cart are no longer available.

If you recover an order by ORDER HISTORY and one or more items in your cart are out of stock, you will be notified with a message and you cannot complete your order. We invite you to proceed with a new order.

The products you have selected cannot be reserved until you complete the order, so they could be be purchased by another customer.

Need help?

Send us an EMAIL with your inquiry: we will be happy to help you!